I purchased a brand new Bailey Olympus 546 (six birth) two months ago and have used it twice only. This week I went to install a new gas bottle and noticed that the gas locker door (Yes that funny black thing in the front) has actually broken, where the hinge connects the plastic it has split, cracked and bits have broken away!!!
I thought these caravans where supposed to be revolutionary but now I am getting seriously annoyed at the appalling build quality, I have various screws coming out all over the place internally and I just don't see these things lasting! My old bailey ranger 500/5 was much better quality.
Am I being naive for wanting a better quality finish for 14k ?
My dealer is saying that I have clearly broken the door by banging it with a gas bottle, this is absolutely rubbish, I have never even installed a gas bottle, the original was installed by the dealer and has never been replaced and there are no impact marks!! - I am at a bit of a loss as to what to do. Any advice appreciated.
Olympus 546 (2010) towed with 2007 VW Touran 2.0 (140) DSG Sport (Just!).
Well here is the thing the problem is Bailey we have a post on here Press Here on a customer that is having problems with a window on a bailey. Your first port of call is with your dealer don't let him fob you off saying he will have to contact bailey or let him say it was your fault (Bailey dealers do) as this is under 12 Months the dealers has to sort this out he is responsible for the first 12 months of the vans life good look in trying to get this sorted but now baily have your money they will not want to no
Last Edit: Aug 29, 2010 13:56:42 GMT by northerndj
You need to stick to your guns and your consumer rights with this being less then 12 months you do have more rights but you do need to exhaust all the proper channels and give bailey a chance to sort this (I no they will not) as it is never there fault but don't go over the dealers head if you do you are braking your contract with him and he can just wash his hands of it your contract is with him you paid him money not bailey and this comes in the category of not fit for use. Keep us informed on to what your dealer says if he pushes you to go to bailey direct say sorry no my contract is with you and bailey is your problem
Lordy - we were considering a Bailey for our next van (probably a Pageant 5 berth) but given the problems I keep reading about their agents, & main office, customer care, think we may stick with Swift Group (or another manufacturer)- bummer really, as really loved the series 5. Now got to find a 5 berth, front & rear double dinette (with 5th berth bunk @ rear) with proper door (rather than fabric pull across thingy if you know what I mean) within weight of car!!!
Amanda, Baileys problems seem to have kicked off since they introduced the Alutec design. I have to admit I wouldn't buy one of those at the moment. But don't let those problems put you off a Pageant, there are many hundreds off Pageant owners who seem perfectly happy with their vans. We have had our Bailey Senator Louisiana for 5 years now (from new) and what few problems we have had have been sorted by the dealer and Bailey quite quickly, that said the service standards have gone done since Discovery took over Harrington's.
Elnagh Clipper 90.......... Real Names Mike & Hazel
I can agree with trooper the tail of Bailey is a medium well run company got to big for there boots and expect there customers to follow. But as it happens in most company's that get to big for there boots they for get what matters Customer service and they also loose a grip on there dealers and they lost allot of them. Some of there vans were very nice but it is when you do have a problem and it is out of it's Twelve Mouth cushion and the dealer then passes it on to Bailey. if you speak to most Bailey dealers they will tell you over the past ten years the company has changed and not for the better as most dealers are independent they have to look at the back up they get and the service. If a dealer starts to get problems with its supplier then they will pull out. All so the amount of other forums out there that Bailey owners have put problems on you would think before bring out a so called revolution in construction then they would look first at the problems they had in the past and sort them. Also i have watched the trips round the factory and compared them with others that Chris has done and even i can tell that the people take no pride in what they make were others do. Eventually and i have said this before this will shoot them in the foot and other companies will jump on the band wagon. Customer service is what matters most customers put this above value for money
Last Edit: Aug 31, 2010 19:45:39 GMT by northerndj