I don't know if anyone can advise me but, 11 months ago, we purchased a 2007 Sterling Eccles Moonstone. Part of the deal was that they would fit a mover for £500. Since that time, we have used the mover twice and then it stopped working. I have been on several forums asking how to fix it and all have been extremely helpful. But, It would still not work. Recently, I had the caravan serviced and asked the guy to check the mover. He found that it was siezed solid and could not even get the rollers off the motors. On speaking to truma, he was advised that this mover was a discontinued model of several years vintage. I know it's a long way round but can anyone tell me if I have any recourse with the dealer (Glossop caravans) as the 15 month warranty does not include the mover. I would appreciate any advice.
hi have you spoken to the dealer about this problem? although it may not be included in the warranty i would expect a dealer worth his salt to meet you part way on cost of repair/replacement less than 1 year from the deal. why spend thousands on advertisements if you upset customers along the way, bad news travels far and fast ! good luck. alb.
Was it a new mover, or second hand?, if new it should have a 12 month warrenty on it's own, regardless of the rest of the van. Sounds like it was very old when fitted, Trauma support their products many years after stopping making them, a good stiff word with the dealer on a day when his showroom is busy should help matters along.
Senator 6 Wyoming, Jeep Grand Kareeoke, Full Wine Cellar, but still keepin' it country.
As Trooper says, it depends on what paperwork you have.
Does the bill of sale specify the mover as being used? If not, you may be able to have a go under the Sale of Goods Act, "not of merchantable quality" or "unfit for purpose". As Trooper, Alb and Albundy have said, having a loud word with the head man when the sale room is full is a good idea.
However, before going down that route, I would try the other way, i.e., have a word with the sales manager, explain the situation in a cool and calm manner, and explain exactly what action you require them to take. If he/she tries to give you any waffle or tries to brush you off, keep calm and ask for the General Manager or even better, the Managing Director. Don't be put off with the excuse that he is not available. If necessary, make an appointment to see him. You may have to go through the whole story again but stick to your guns. At this stage, everything will have been verbal. Take notes including the date and time of the conversation. At the end of the conversation, go over the notes with the person to whom you have been talking. This will get their attention. However, don't at this stage use any form of recording machine as this could be construed as intimidating.
If, at that stage, the matter is not resolved to your satisfaction, put the whole sorry saga down in writing keeping to the point and using short sentences. Again, state exactly what you are expecting the vendor to do to resolve the situation. This letter is best addressed to the Managing Director of the organisation. It would be prudent to insist that they remove the unit and refund you the £500. You definitely do not want a unit which does not work. The refusal to repair/replace the faulty unit sounds awfully like a default or fall back stance. "We have sold you a mover. If it doesn't work, you will have to make us do something about it and we will stall until you get fed up and go away".
It would appear that in view of the fact that your service engineer has found that the rollers were seized solid, the vendor has not carried out his duty to sell you a working unit. It also looks like they have had this unit lying about and have sold it to you without checking it out and charging you £500 for a unit which has subsequently been found to be a discontinued model.
If they have charged you what is a considerable sum of money for a discontinued unit, it is debatable whether they have the use the fall back position of the warranty not covering the mover. The caravan and mover were sold to you as a complete unit for which you have paid. It is not unreasonable to expect that the mover should be in working condition.
Have you a legal advice clause in your bank arrangements, your car insurance, your house insurance or your caravan insurance? Are you a member of either the Caravan Club or the Camping and Caravanning Club? If so, have a word with their legal help line. You never know, they may be able to help if only by pointing you in the right direction.
Considering that, in today's market, there are no end of motor mover manufacturers falling over themselves to sell you motor movers around the £700-£900 mark for a current model, £500 seems excessive for a discontinued model which patently does not work.
By the way, I was the company troubleshooter and fielder of complaints in addition to my main job, engineering and technical services. Believe me, I know what it is like to be on the receiving end hence my suggested route to a satisfactory conclusion of the whole sorry saga.
It should be stated at this stage that I am not a lawyer. My suggestions, based on experience, as to how to go about the problem are given only in good faith.