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Post by al&mo on Nov 6, 2019 8:33:38 GMT
Moggie the Motorhome had it's 2nd habitation service a couple of weeks ago, and I have damp issues with readings between 25 - 44. The roof has failed with large blisters on the "Hump", this also means that the ceiling has bubbled, some of the trim has blown. Moggie is 2 years old, I have started a warranty claim with Swift and so far they responded very quickly to my email. It's been back to the supplying dealer whom have carried out both a damp test and photographed the issues. They even said they hadn't seen a roof go like that. I have tried to post photos but the file is classed as too big. I will keep you informed on the warranty, at the moment I'm waiting on the dealer to get their backsides in gear and start the process.
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Post by Dickers on Nov 6, 2019 16:19:37 GMT
Hi Alan,
Extremely sorry to hear of your damp issues in your Motorhome, especially as it is only two years old.
It is to be hoped that your warranty claim is successful. Please keep the Forum informed of progress.
All the best,
Roy.....(Dickers
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Post by Deleted on Nov 6, 2019 19:18:31 GMT
Thats not good news Alan, 2 year old and it has these issues !!!!! a few years ago we had from new an Elldis caravan 1 year on took in to the same dealer we bought from for service and they found lots of damp round the front offside awning rail caused by lack of sealant and away it went for repair but it put us off this van sold it on after 3 years then bought MH so lets hope its all sorted ASAP
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Post by Sorento 08 on Nov 7, 2019 11:20:39 GMT
Moggie the Motorhome had it's 2nd habitation service a couple of weeks ago, and I have damp issues with readings between 25 - 44. The roof has failed with large blisters on the "Hump", this also means that the ceiling has bubbled, some of the trim has blown. Moggie is 2 years old, I have started a warranty claim with Swift and so far they responded very quickly to my email. It's been back to the supplying dealer whom have carried out both a damp test and photographed the issues. They even said they hadn't seen a roof go like that. I have tried to post photos but the file is classed as too big. I will keep you informed on the warranty, at the moment I'm waiting on the dealer to get their backsides in gear and start the process. Alan, lets hope you get the problem sorted quickly so it does not cause too much damage. If your photos are too large, open them with PC paint programme which should be standard on all PC's then click on the resize tab reduce the size from 100% to say 70% then save the photo but rename the photo so you can keep reducing the size until it shows it is the right size (below 1mb) to upload to the forum. HTH's Paul |
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Post by Trooper on Nov 8, 2019 8:33:50 GMT
Sorry to hear about your MoHo Alan. I hope they can sort it before next years season starts.
Please do keep the forum informed of your progress.
Mike
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Post by al&mo on Nov 30, 2019 22:20:13 GMT
Update on the damp issues, I had to take Moggie the Motorhome back to the supplying dealer for an inspection, Swift have accepted the warranty. I've had a letter from Swift saying that they need to have the vehicle back at their factory for reworking on all the warranty issues. Brownie points to Swift for being quick in the reply and acceptance of the issue. However, I will need to call Swift on Monday as the date they have given me is for 9th March 2020, and a potential collection date of the 20th April. I am concerned that any delay of this time will result in further damp damage.
Alan & (Maureen)
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Post by Dickers on Dec 1, 2019 18:05:43 GMT
Update on the damp issues, I had to take Moggie the Motorhome back to the supplying dealer for an inspection, Swift have accepted the warranty. I've had a letter from Swift saying that they need to have the vehicle back at their factory for reworking on all the warranty issues. Brownie points to Swift for being quick in the reply and acceptance of the issue. However, I will need to call Swift on Monday as the date they have given me is for 9th March 2020, and a potential collection date of the 20th April. I am concerned that any delay of this time will result in further damp damage. Alan & (Maureen) It is good that Swift have accepted that moggie has to be sorted under warranty. I find the long delay difficult to understand as they have admitted liability. Dickers |
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Post by Deleted on Dec 1, 2019 23:01:05 GMT
Update on the damp issues, I had to take Moggie the Motorhome back to the supplying dealer for an inspection, Swift have accepted the warranty. I've had a letter from Swift saying that they need to have the vehicle back at their factory for reworking on all the warranty issues. Brownie points to Swift for being quick in the reply and acceptance of the issue. However, I will need to call Swift on Monday as the date they have given me is for 9th March 2020, and a potential collection date of the 20th April. I am concerned that any delay of this time will result in further damp damage. Alan & (Maureen) Brownie points indeed to SWIFT and also to you for forward thinking ( any delay of this time will result in further damp damage ) best to stay ahead of them, best wishes .Frank |
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Post by al&mo on Dec 3, 2019 16:41:48 GMT
I spoke to the repair coordinator on Monday, but I can't get them to shift on the date. They also accepted that there may be further damage. I have also decided that they can collect and deliver to the supplier of the Motorhome which will save me time and money.
Alan & (Maureen)
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Post by al&mo on Mar 24, 2020 8:55:09 GMT
Update on Moggie the Motorhome, she Has been with Swift since 14th March awaiting repairs/rebuild. An e-mail yesterday from Swift's customer services have stated that the Swift factory will be closed down for at least 5 weeks from the Friday 27th. So I'm looking at June for her return, if I'm lucky. However I won't be going anywhere given the current situation. So once Moggie is back I will being doing two things;
1. put her on SORN until all restrictions are lifted.
2. up plate her from 3,500kgs to the plated weight at 3,820kgs. Hence reduced VED payment.
Stay safe all,
Alan and (Maureen)
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Post by al&mo on Oct 5, 2020 9:27:22 GMT
Well Moggie the Motorhome is back at home now, I got her back last week. All looks good. I have a habitation service booked for this Thursday so it will be a bit of a QC check as well. It's been quite a journey, 11 months ago she failed a hab check on extreme damp, Swift didn't contest the issues, went back to the factory beginning of March, then COVID meant a 3 month lockdown. Swift finally got her into their workshop start of July, then Swift closed down in August for their annual holidays.
So I am keen to see if she gets a clean bill of health on Thursday.
Alan & (Maureen)
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Post by Carper on Oct 5, 2020 19:13:45 GMT
I would think after all the bad luck you've had with her, I sure she will pass with flying colours.
Les
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Post by al&mo on Oct 9, 2020 21:00:17 GMT
Habitation service all completed and passed with flying colours.
Alan and (Maureen)
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Post by Trooper on Oct 11, 2020 8:06:12 GMT
Great to hear it's all good again and you can start using it.
Mike
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