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Post by Trooper on Nov 21, 2021 15:04:57 GMT
Hope it's all sorted out soon for you.
Mike
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Post by Sorento 08 on Oct 4, 2022 20:42:05 GMT
3rd Year Service carried out 26th September.
I had been complaining of squealing brakes since new, but AWS guy found no reason during his inspections, as you all know the axle went back to Alko before it was 1 year old. Anyway during this years service I told Dave again, he said the offside shoes had broken up showing metal pieces within the shoe friction pads and the drum had started to show signs of scoring, fortunately Dave considered it not bad enough to cause problems, or replace it, I agreed after looking at it. He replaced the shoes with anti-squeal shoes which were not genuine Alko, for once I was happy genuine parts were not fitted knowing the issues Alko have with their supply chain, and at £60.00 for a new set, not worth, INHO, chasing up refund.
Van got a full clean bill of health, damp was recorded at 6%-8%.
We Decided to go away after servicing so I could recover from a recent operation. Towing was a joy not a sound from the van, it towed perfectly, So if any of you guys are suffering from brake squeal, for £60.00 plus whatever your service guy charges, is well worth the peace once again. Might be cheaper to get them changed during service as the wheels etc come off anyway.
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Post by Sorento 08 on Jan 7, 2023 11:14:57 GMT
Well after van was serviced in September it had a clean bill of health, all issues had been resolved, we managed to get away before Christmas. Last week I decided to pop up to the van to check on it in storage after the winds and rain. Only to find damp stains on the walls of the overhead lockers, wardrobe and cupboards in the washroom. I had my damp meter so checked it came out at max 47% so as it was a dry day, I popped back to Screwfix and bought a roll of Duct tape, collected my step ladders and back to storage and applied the tape to the awning rail and the "Cant" grey rail bonded on the roof, contacted Coachman via face-book messenger they confirmed the Cant rail is for decoration and has no function to keeping water out. So next step was to book it in to the dealer, who managed to get me in to assess it yesterday they found more damp towards the rear panel and confirmed it was the awning rail so they have put a claim in for the middle and rear section of rail along with the wall covering, I also noticed water coming in through the main door handle which seems to be either the window or the lock, they will sort that out when it goes in. Then I mentioned the front near side window rail was beginning to detach so that is going to be sorted at the same time fortunately, no water is getting in there at the moment. Then finally I showed them 2 small areas of paint bubbling on the roof, they said that was not covered under warranty as it could have been done by debris falling on the roof, as it had small dents in it, I could see what he was saying as we could get a birds eye view of the roof, he suggested getting a touch up paint from Halfords as it was Fiat White. Before we left they applied a temporary seal to the rail and re taped the rear cover cap. So hopefully this will allow the inside to start to dry out ready for the permanent fix. while we were at the dealers, we had a look round at what was on the market, I am so pleased we are not looking at changing as nothing there gave us any incentive to exchange, and as for the prices, they are ridiculous, our van has increased by £8k, the only changes are one big overhead locker door above the sink, and the silly 2 way door Dometic fridge. Certainly not worth that increase in 3 years.
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Post by Sorento 08 on Feb 14, 2023 9:49:51 GMT
Further update today 14.02.23 Had a call from the dealer who has completed the replacement of the middle and rear section of awning rail to the off side and replaced the wall covering where the damp has stained the covering, and the front window rail along with the leaking main door lock seal, but are in talks with Coachman regarding the ceiling covering replacement as they are not happy about taking the wardrobe and associated roof lockers out of the washroom, and feel it should be returned to the factory to be done. I personally would prefer that to happen as they will be better geared up to do this, I had from the start thought it would have been better to have been returned to the factory as I felt the roof would need to be removed and boarding replaced, but will see, the dealer will be calling me back on Thursday this week with the update as we are booked to go away end of March and all of June I am hoping we can negotiate the dates. So much for the advanced technology. We did have a look at the same model as ours at the dealer but a brand new one ready to go, but felt the changes they have done, i.e, replaced the Dometic fridge to the dual opening, larger one door cupboard over the sink and slightly larger water tank capacity in the Alde boiler, I did notice all the blinds were very hard to close and open so that would be another issue, as we have just managed to get all our blinds replaced under warranty, so we could not justify the £14,000 Px they want from us. Plus Coachman are not making our 520 model next year or the twin single bed model as they can not keep up with the demand of the fixed bed models. So it looks like we will be stuck with the layout we have as we like it. Quality build in my opinion is certainly not part of Coachman's focus today. I do hope the repair work the dealer has carried out is good and not a bodge job as I have seen by some others in the past. Further updates to follow.....
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Post by Trooper on Feb 14, 2023 17:07:31 GMT
Oh dear, I hope it gets sorted to your saticfaction Paul.
This is why I will not replace our old Bus with a British built Motorhome.
Mike
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Post by Sorento 08 on Mar 1, 2023 21:36:01 GMT
Collected van on Tuesday (28th Feb) morning reviewed the work the dealer has done and can not find any fault with it, they have blended the wall covering so well it is near on impossible to see, they also replaced rotten cupboard base in the washroom where the towel sat soaking. Unfortunately they said all the time they would struggle to do the ceiling boarding covering as the staining ran past the wardrobe, into the living area and would need the furniture removed and as these items are always fitted before the roof panels are fitted then secured by screws through the roof they would destroy the furniture when removed, but after 3 weeks of trying to get Coachman to agree to take it into the factory to be repaired have had no response from the company. I have now sent the Customer services manager an email showing the damaged coverings and locations and asking why they are not discussing this with the dealer, and arranging return date to factory. I am still waiting for a reply from him, I know it is only 2 days, so giving him the benefit. I do think this is behaviour from the manufacturer is beyond belief and the sort of money spent on this and now the price they are charging for new models they really need to think on the way they treat their customers along with the end users. I would certainly not be parting with £13K to swap after this behaviour.
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Post by Sorento 08 on May 15, 2023 15:42:57 GMT
Just a quick update. After a lengthy drawn out discussion with the dealer and Coachman, it has now been agreed that the repair of replacing the washroom ceiling boarding will be carried out at the dealers. So I have just returned the van back to the dealer after Coachman trained 2 of the dealers fitters at the factory back in April, to show them how to complete the repair. Apparently this repair has never been carried out at the dealer. The dealer is hoping to have the van ready for me by Thursday afternoon. If their past workmanship is to go by, I am sure they will do a good job.
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Post by Sorento 08 on May 18, 2023 20:22:43 GMT
Collected van this afternoon and can honestly say really pleased with the work they have done View of ceiling board Inside of wardrobe after repair View of Washroom ceiling board near cupboard after repair View of above the washroom door ceiling board after repair
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Post by Trooper on May 19, 2023 8:28:09 GMT
Looks good on the photos Paul. Main thing is you are happy with the repair.
Mike
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Post by Sorento 08 on May 20, 2023 20:47:49 GMT
Looks good on the photos Paul. Main thing is you are happy with the repair. Mike Thanks Mike, I have managed to spend a bit of time in the van today getting it cleaned out and replacing the items removed, for our month away, and after a very good look around the repairs, can honestly say, I can not find any fault in the workmanship. So pleased, as we were not looking forward to the prospect of a battle with Coachman. Looking forward to a few trips away now.
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Post by Sorento 08 on Oct 1, 2023 20:55:56 GMT
4th service carried out 29th Sept, by my usual mobile AWS guy. Damp checked and max reading is 15%, at that was around the repaired area, so I am pleased so far. After a few months of having the brake shoes replaced with non genuine, the squeal returned on the drum that has the scoring, so I requested this to be replaced this time, along with another set of shoes. Charged £165 for the drum and £50.00 for the shoes. As I have used the same AWS guy for the past 11 years he gave me a £25 discount, bargain .
Nice to have a clean bill of health for the year.
Not going away until next year now, as our daughter and her husband are coming over from Australia so we will let them have the house and we will stay in the van. just hope the squeal is now sorted.
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Post by Sorento 08 on Feb 26, 2024 18:47:41 GMT
Not a happy Bunny today, after what I thought had been a very good repair to the recent damp, I went to the van in storage today to check on it and put some items back in, only to find the dreaded damp has returned to the exact places that were repaired. To say I am gutted is an under statement. Phone call to the dealer and sent photos, today, now waiting for them to get back to me, to get it booked in for assessment. Washroom Ceiling stained Wardrobe wall covering pealing and stained Overhead Locker Wall Covering pealing and stained
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Post by Carper on Mar 2, 2024 17:20:40 GMT
That’s bad, do you think it was that the dealer just tried to cover up the problem or could it be something else?
Les
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Post by Sorento 08 on Mar 2, 2024 17:56:38 GMT
That’s bad, do you think it was that the dealer just tried to cover up the problem or could it be something else? Les I don't think so, as I had it serviced in September by my regular Mobile and the damp report showed less than 15% throughout. I had been to the van (in storage) only 3 weeks before to collect some items left in and all was well. I am thinking it could have been due to the excessive rain, followed by the very low temps we have had, that might have popped the awning rail sealant, but will know more on the 7th March, when I take it back for the dealer to check it out.
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Post by Trooper on Mar 3, 2024 13:27:06 GMT
Paul, I really don't know what to say. It must be so frustrating. At least the dealer is looking at it quite quickly. Of course its their reputation that's on the line, not that that helps you.
Mike
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Post by Sorento 08 on Mar 7, 2024 15:56:13 GMT
Van has been looked at by Wandahome (Knottingley) today, They are gobsmacked, they have repaired as per Coachman's instructions, they have checked the awning rail and can not see any evidence of a failed seal, but have over-sealed the section of rail to tide me over, just in case they are wrong, they did want it in next week but after checking their and our diaries it can not be done until 1st Oct, so it is booked in then, I do have a service booked with my usual guy before then, they said go ahead so they will see if the results are better than they took today (in the red scale approx 60%) they did offer to service it at the same time, but at over £100 more than my trusted guy, said no thanks. They have put aside a section of wall boarding and an awning rail so they have the parts. The chap at the dealers think it could be the trapped water behind the panels that have not dried out properly as the damp patches are in exactly the same places but have spread into one of the adjacent overhead locker, but the replaced roof panels are dry. I did say October was a very long way off, so what happens if the boarding does suffer more damage? He said they will correct it. TBH I do think they are being upfront. We did look again at their stock of new vans and can honestly say there was nothing to make us want to change. Plus they are having issues with Elddis.
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